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Suggestions Complaints & Compliments


We try at all times to give you the highest standard of service, but we do appreciate that sometimes we get it wrong.  We operate a Practice complaints procedure in line with the NHS system for dealing with complaints. Our Practice complaints leaflet gives details of the procedure and is available from Reception. We would ask that, in the first instance, that you contact the Practice Manager to discuss your concerns.

Practice Manager:  Tracey Fitzpatrick

Direct Dial: 01934 845193

email address : 

At our Practice meetings we discuss and review any complaints received and take any appropriate measures to ensure we don't make the same mistakes again. 

Alternatively, if you are not comfortable raising your complaint direct with us, you can contact the Patient Advice and Liaison Service, PALS, on 0800 0730907 or 0117 947 4477 to raise your complaint direct with them.  They also accept emails on

You can also contact NHS England at  or 0300 3112233.

The Independent Health Complaints Advocacy Service (IHCAS) is a national service that supports people who want to make a complaint about their NHS care or treatment. Your local IHCAS service can be found on 0330 440 9000, email,  website

On the other hand, if you have experienced  instances of good practice by the members of the team we would also like to hear about these and they are communicated to the whole practice team. You can also make comments on the NHS Choices website please follow the link below.

There are Comments and Suggestions boxes in Reception at both Winscombe and Banwell.

Visit NHS Choices


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