About askMyGP

askmyGP is the easiest and fastest way to contact your GP.

We respond in working hours between 8am and 6:30pm Monday to Friday and we can usually get back to you within the hour.

All our registered patients are welcome and, as a parent or carer, you can use askmyGP on behalf of a patient. You may prefer a telephone or email response.

How to create an askmyGP account

To create an askmyGP account, you will need an email address that you can use to login to the system. If you don’t have an email address then please ask at reception for some help with creating one.

You can only use one email address for one account, so your partner will need a separate email address for their own account. If you need help to create an email address, please ask at reception. In addition, it is a good idea to be able to access your email from your smartphone as the doctor may email their response to you.

If you don’t have an email address or internet access at home, your requests will still be put through the askmyGP system, but you will have to call us or submit a request at front desk – the GP will then phone you back during the day either to offer you advice or to ask you to come in.

Please only contact us on days when you are able to come in if necessary. The aim of this new system is to deal with all requests on the day that they are submitted so that you don’t have to wait to get the help you need.

Please let reception know if you don’t have an email address or internet access so that they can create the appropriate account for you. If you want to see your usual GP, please check when they are working and submit your request on that day.

To create an account yourself on askmyGP, please follow the instructions to register.

How to register for askmyGP

To register for askmyGP please click the link below

askmyGP and Patient Access - what is the difference?

askmyGP and Patient Access are two separate systems and each serves a different purpose, but we understand that from the patient’s point of view they can appear to be related.


askmyGP is a system that we use to receive appointment requests from patients. This system allows our doctors and advanced nurse practitioners to triage appointment requests and deal with all requests on the same day as they are submitted.

Patient Access

Patient Access is created by a different provider to askmyGP and we use it to receive medication requests from patients. You are also able to view your medical record and to make requests for routine appointments, e.g. blood tests, Contraception and Sexual Health Appointments, NHS Health Checks, and Smear tests (if you have been invited).

Improved Access

We are working together with other local practices to offer patients access to more appointments in the early mornings, evenings and at weekends. To find out more about these services, please contact the practice.


PLEASE BE AWARE that when we experience either very high demand or have low capacity (eg due to sickness of clinicians) we SWITCH THE SERVICE OFF. This is to ensure that any clinically urgent patients can be seen. If the service is SWITCHED OFF, please call and speak to a receptionist who can take your details and let you know the current situation. Please also keep an eye on your emails as we will keep in touch if there are delays in responding.

Group A Streptococcus - Information for families and carers of children

You may have seen reports about a higher-than-usual level of Group A streptococcus (GAS) infections in children this year, and we understand if you are concerned.

GAS is a common bacteria – lots of people carry it without being unwell.

It can cause many common mild infections, including sore throats or scarlet fever, which can be easily treated with antibiotics. 

The information below explains how it is spread, and what to look for when your child is unwell.

How is it spread?

GAS spreads by close contact with an infected person. It can be passed on through coughs and sneezes, or from a wound.

Which infections does GAS cause?

The bacteria usually causes a mild infection, producing sore throats or scarlet fever, which can be easily treated with antibiotics.

What is invasive group A strep?

This is when the bacteria gets into the bloodstream and causes serious illness – called invasive Group A strep (iGAS). These cases are very rare.

Symptoms of mild GAS infections

Symptoms of mild infections include: sore throat; fever; chills; muscle aches; and in cases of scarlet fever, a rash and a white coating on the tongue, which peels leaving the tongue red, swollen and covered in bumps

When to contact us:

– If your child is not recovering after a bout of scarlet fever, a sore throat, or a respiratory infection, and you are concerned they are becoming more unwell

– If your child is drinking much less (50% less) than normal

– If your child has had a dry nappy for 12 hours or more, or shows other signs of dehydration

– If your baby is under three months and has a temperature of 38C, or is three to six months old and has a temperature of 39C or higher

– If your child is very tired or irritable

Call 999 or go to A&E if:

– Your child is having difficulty breathing – you may notice grunting noises or their tummy sucking under their ribs

– There are pauses when your child breathes

– Your child’s tongue or lips are blue, or their skin is mottled/pale

– Your child is floppy and will not wake up or stay awake

– Your child has a weak, continuous, or high-pitched cry