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Location: Hillyfields Way, Winscombe. BS25 1AF

About Patient Access

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About Patient Access

What is Patient Access?

Patient Access is an online service which patients can register for in order to:

  • View, book and cancel Nurse appointments
  • Order repeat prescriptions
  • Update your contact details
  • View your medical records including: allergies, immunisations, investigations and more
  • Send secure messages

Patient Access is a 24 hour online service which you can access from home, work or on the movie via the free app – wherever you can connect to the internet.

Detailed Coded Record Access

You can also request access to your Detailed Coded Record which allows further access to your medical record online. This requires another form to be completed for this level of access. These requests for further access will be considered on a case by case basis by your GP. If access is agreed, this can then take up to 30 days to be added to your Patient Access account. There is an information leaflet available at reception regarding accessing records online.

The Detailed Coded Record Access forms are available at reception

This further access includes:

  • Test results
  • Documents
  • Medical problems/diagnoses

How to register for Patient Access

To register you will need to apply in person with 2 separate forms of identification (1 photo ID and 1 separate proof of address) and complete the ‘Patient Access Registration form‘.

Examples of acceptable ID include a driving licence, passport, a recent utility bill (e.g. gas, electric, satellite, TV, phone bill) issued within the last 3 months, a bank statement, council tax bill for the current council tax year, mortgage statement.

Please note Patient Access is not available for children aged under 16 years old.

Help using Patient Access

If you require help, please check the Patient Access Support section.

If you are still experiencing issues with registering your details or accessing Patient Access following registration, please contact the practice.

Download the free Patient Access app for Android or IOS

Android Apple

Group A Streptococcus - Information for families and carers of children

You may have seen reports about a higher-than-usual level of Group A streptococcus (GAS) infections in children this year, and we understand if you are concerned.

GAS is a common bacteria – lots of people carry it without being unwell.

It can cause many common mild infections, including sore throats or scarlet fever, which can be easily treated with antibiotics. 

The information below explains how it is spread, and what to look for when your child is unwell.

How is it spread?

GAS spreads by close contact with an infected person. It can be passed on through coughs and sneezes, or from a wound.

Which infections does GAS cause?

The bacteria usually causes a mild infection, producing sore throats or scarlet fever, which can be easily treated with antibiotics.

What is invasive group A strep?

This is when the bacteria gets into the bloodstream and causes serious illness – called invasive Group A strep (iGAS). These cases are very rare.

Symptoms of mild GAS infections

Symptoms of mild infections include: sore throat; fever; chills; muscle aches; and in cases of scarlet fever, a rash and a white coating on the tongue, which peels leaving the tongue red, swollen and covered in bumps

When to contact us:

– If your child is not recovering after a bout of scarlet fever, a sore throat, or a respiratory infection, and you are concerned they are becoming more unwell

– If your child is drinking much less (50% less) than normal

– If your child has had a dry nappy for 12 hours or more, or shows other signs of dehydration

– If your baby is under three months and has a temperature of 38C, or is three to six months old and has a temperature of 39C or higher

– If your child is very tired or irritable

Call 999 or go to A&E if:

– Your child is having difficulty breathing – you may notice grunting noises or their tummy sucking under their ribs

– There are pauses when your child breathes

– Your child’s tongue or lips are blue, or their skin is mottled/pale

– Your child is floppy and will not wake up or stay awake

– Your child has a weak, continuous, or high-pitched cry

 

Click here to find out more about what symptoms to look out for and how to keep well