WE NOW OFFER THE PATIENT ACCESS AND EVERGREEN LIFE ONLINE SYSTEMS WHICH MANY PRACTICES NATIONALLY ARE NOW ADOPTING. THESE ARE MORE INTEGRATED AND ROBUST SYSTEMS WHICH ALLOW YOU TO BOOK GP APPOINTMENTS DIRECTLY ONLINE, AS WELL AS ORDER YOUR REPEAT MEDICATION DIRECT FROM YOUR OWN MEDICAL RECORD.
GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:
You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices
How to sign-up
For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up.
You can use either Evergreen Life or Patient Access. Please click the relevant link below to access them.
Please allow 48 HOURS IE TWO FULL WORKING DAYS between requesting your prescription and collecting your prescription.
Please post or deliver your repeat prescription request to the surgery or order online.
Local pharmacies collect prescriptions from Winscombe Surgery. However please check with Reception before placing your repeat prescription as some pharmacies offer a limited collection service from the Surgery.
Electoronic Prescription Service: if you Nominate a pharmacy from which you wish to collect your repeat medication on a regular basis, the Practice can send your prescriptions electronically to that pharmacy rather than having to print out the green prescription form. If you wish to sign up for this service, please contact the Pharmacy you would like to nominate and they will set you up on the EPS system.
Banwell Surgery has a Pharmacy attached to the premises.
Some local pharmacies can provide a delivery service and also a repeat ordering service, please ask the Pharmacist for details.
Alternatively, on receipt of a stamped addressed envelope we can post your prescription to you.
If you require any further information please ask at Reception
Patients on repeat medication will be asked to see a doctor at least once a year to review these regular medications.
Practice Drug Budget
We are sure you are aware that we have a drug budget for all medication that we issue at the Practice and are under constant pressure from the government to stay within this budget. We would therefore request our patients to help us by reminding you all of the following:
Do not request medication you no longer use. If you have stopped medication let us know
Do not hoard medication at home
Keep a check on your medicines and only order when necessary
Do not use another person’s medication
Our computer system monitors how much medication you are prescribed and as a result if you request a prescription before it is due there may be a delay before it is issued. We recognise that it may sometimes be necessary to make an early request ie holiday. If this is the case please help us by putting a note on the request giving the reason. This will help prevent any unnecessary delay.
Prescriptions Charges and Exemptions
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).
The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
If you will have to pay for four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a PPC.
Telephone advice and order line 0845 850 0030
General Public - Buy or Renew a PPC On-line
There is further information about prescription exemptions and fees on the NHS website
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.
Please note this website based medication requests service is to be decommissioned and you should register for our Patient Access service to order repeat medication electronically. Ask the Receptionist for details on how to do this.