Out of hours:
111

Location: Hillyfields Way, Winscombe. BS25 1AF

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Winscombe Practice, Hillyfields Way, Winscombe, North Somerset, BS25 1AF

Banwell Practice Westfield Road, Banwell, North Somerset, BS29 6AD.

CONTACT DETAILS

Emergencies, and Out of Hours Call 111

Winscombe – 01934 842211

Banwell – 01934 820113

Website: www.winscombebanwellsurgery.nhs.uk

OPENING TIMES WINSCOMBE

Mon:  08.00 – 18.30
Tue:   07.00 – 18.30
Wed:  07.00 – 20.00
Thu:   08.00 – 20.00
Fri:     08.00 – 18.30
Sat:   Closed
Sun:  Closed

OPENING TIMES BANWELL

Mon: 08:30 – 13:00 & 15:30 – 17:30
Tue:  08:30 – 13:00 & 15:30 – 17:30
Wed: 08:30 – 13:00 & 15:30 – 17:30
Thu:  08:30 – 13:00 (Closed after 1pm)
Fri:  08:30 – 13:00 & 15:30 – 17:30
Sat:   Closed
Sun : Closed

APPOINTMENTS:

Winscombe – 01934 842211   Banwell – 01934 820113

PRESCRIPTIONS:

Can be ordered via post, in person or via our website. You can also ask to register for the Patient Access   service to order your medication and book appointments on line. Please note we do not take orders for prescriptions over the phone.  Please allow 2 working days for your prescription to be ready.

Practice Staff:

Practice Manager – Becky Coyle 

Finance Manager – Valerie Allnutt

Admin and IT Manager- Kerry Osborne

Reception Supervisor – Lorraine Barclay

Practice Secretaries – Helen Boyd &    Chloe Rogers

Administration Staff:

Abi Hubbard
Karen Cridland
June Trewin
Lynda Gibbs
Katie Albutt
Jackie Joles
Gracie Harrison
Simone Clark
Sarah Jackson
Lucy James

Rita Wyatt

Other Pages

Prescription fees
Training practice
Privacy policy
Accessibility information
Care data & national diabetes audit
Patient charter
NHS constitution
Practice policies
Summary care record
Named GP
Call monitoring
End of life patient charter
A patient guide to GP services

Improved Access

We are working together with other local practices to offer patients access to more appointments in the early mornings, evenings and at weekends. To find out more about these services, please contact the practice.

Reception Staff:

Angela Bond

Abi Hubbard

Jane Newsome

Jo Deer

Megan Jones

Pepita Harris

Rebecca Pitt

Sian Windram

Tricia Bryant

General Practitioners

Dr John Jackson – GP Partner

Dr Matthew Paul – GP Partner

Dr Ruth Colson – GP Partner

Dr Trudi Withey – GP Partner

Dr Darren Cox – GP Partner

Dr Madeleine Edwards (Salaried GP)

Dr Nikki Howard (Salaried GP)

Dr Katie Ellison (Salaried GP)

Dr Laura Walsh (Salaried GP)

Nursing Staff

Claire Blythe – Clinical Pharmacist

Alex Richards- Advanced Nurse Practitioner/ Lead Nurse 

Ann Bailey – Advanced Nurse Practitioner

Lyn Binding – Practice Nurse

Celia Miall – Practice Nurse

Jane Gomm – Practice Nurse

Anna Smith- Practice Nurse

Katie Parkhouse – Practice Nurse

Liz Ockwell – Healthcare Assistant

Leanne Coles – Healthcare Assistant

Elaine Searcy- Phlebotomist

Justine Smith – Care Coordinator 

Patient’s Rights to General Medical Services

  • To be offered a health check on joining a doctor’s list for the first time.
  • To have appropriate drugs and medicine prescribed.
  • To be referred to a Consultant acceptable to them when they and their GP thinks it is necessary, and to be referred for a second opinion if they and their GP think it is advisable.
  • To have access to their health records, subject to any limitations of the law, and to know that those working for the NHS are under a legal duty to keep those records confidential.
  • To choose whether to take part in research or medical student training.
  • To receive a copy of their doctors practice leaflet, setting out the services that he or she provides.
  • To receive a full and prompt reply to any complaints they make about the care they receive at the Winscombe and Banwell Family practice.

Winscombe and Banwell Family Practice Philosophy:

We aim to offer the highest standard of health care and advice to our patients with the resources available to us.

We have a team approach to patient care and endeavour to monitor the service provided to patients to ensure that it meets current standards of excellence. 

Patient’s Responsibilities

If you are unable to attend for an appointment please let us know so that we can offer it to someone else.

If you are late for your appointment you may be asked to rebook at another time. Try to let us know in advance if you are going to be unavoidably delayed, so that we can make alternative arrangements to help you.

A home visit should only be requested for those who are unable to come to the surgery because of serious illness or infirmity.

An urgent appointment is for an urgent medical problem. Please speak to the receptionist if you require a sick note or repeat prescription.

We would ask you to be patient if the doctor is running late. This is often due to unforeseeable emergencies but please ask for an explanation from the receptionist.

Make a separate appointment for each patient that needs to be seen. This allows the doctor enough time to treat each patient with the time that they deserve.

Please act in a responsible and courteous manner whilst on the practice premises for the safety and comfort of others.

Please treat all surgery staff, fellow patients, carers and visitors politely and with respect. Violence or verbal harassment will not be tolerated or accepted, you may be asked to register at another surgery if this behaviour occurs.

Patient’s Responsibilities

  • You will be treated with courtesy and respect by all practice personnel.
  • An urgent appointment with a doctor or nurse Practitioner will be available on the same day.
  • A non-urgent appointment with a doctor will be offered within 24 hours
  • Our standard is to see 80% of patients within 20 minutes of their appointment time. If you have waited longer than this please ask the receptionist for an explanation.
  • We aim to answer the telephone within five rings.
  • Requests for repeat prescriptions will be dealt with within 48 hours. Requests can be made in person, in writing, or via our website.
  • Patients can ask to register for our Patient Access service which allows them to book appointments, order medication and see aspects of their own medical record on line.
  • All comments and suggestions about the service are welcome. Please use the box provided in the waiting area.
  • We offer patients the opportunity to give us feedback via the Friends and Family Test surveys, available at both surgeries.
  • If you have a complaint please speak to the Practice Manager or any member of staff. Your complaint will be dealt with in a professional and efficient manner.
  • We wish to make the Winscombe and Banwell Family practice as accessible as possible. If you have hearing, visual or physical difficulties please let the receptionist know so that we can enable you to fully use our services.

Group A Streptococcus - Information for families and carers of children

You may have seen reports about a higher-than-usual level of Group A streptococcus (GAS) infections in children this year, and we understand if you are concerned.

GAS is a common bacteria – lots of people carry it without being unwell.

It can cause many common mild infections, including sore throats or scarlet fever, which can be easily treated with antibiotics. 

The information below explains how it is spread, and what to look for when your child is unwell.

How is it spread?

GAS spreads by close contact with an infected person. It can be passed on through coughs and sneezes, or from a wound.

Which infections does GAS cause?

The bacteria usually causes a mild infection, producing sore throats or scarlet fever, which can be easily treated with antibiotics.

What is invasive group A strep?

This is when the bacteria gets into the bloodstream and causes serious illness – called invasive Group A strep (iGAS). These cases are very rare.

Symptoms of mild GAS infections

Symptoms of mild infections include: sore throat; fever; chills; muscle aches; and in cases of scarlet fever, a rash and a white coating on the tongue, which peels leaving the tongue red, swollen and covered in bumps

When to contact us:

– If your child is not recovering after a bout of scarlet fever, a sore throat, or a respiratory infection, and you are concerned they are becoming more unwell

– If your child is drinking much less (50% less) than normal

– If your child has had a dry nappy for 12 hours or more, or shows other signs of dehydration

– If your baby is under three months and has a temperature of 38C, or is three to six months old and has a temperature of 39C or higher

– If your child is very tired or irritable

Call 999 or go to A&E if:

– Your child is having difficulty breathing – you may notice grunting noises or their tummy sucking under their ribs

– There are pauses when your child breathes

– Your child’s tongue or lips are blue, or their skin is mottled/pale

– Your child is floppy and will not wake up or stay awake

– Your child has a weak, continuous, or high-pitched cry

 

Click here to find out more about what symptoms to look out for and how to keep well