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Location: Hillyfields Way, Winscombe. BS25 1AF

Appointments

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Appointments

Appointments

You can make an appointment with the doctor or nurse by phoning the surgery AFTER 8.30am or by calling in person when the reception is open:

You have a right to express a preference of practitioner and we will do our best to give you an appointment with the doctor of your choice.  Should your preferred doctor not have a free appointment you will be offered an appointment with one of the other GPs in the practice.

You will never be refused to see a doctor if one is available. If you no longer need your appointment, please let us know.

Please remember that appointments are for ONE person only. If you feel your consultation may be lengthy, ask the receptionist for a DOUBLE APPOINTMENT when you book.

Telephone Consultations

Telephone consultations can be arranged on request.  A time is set aside at the end of morning surgery.

Evening and Weekends

GP Appointments are now available in your area during the evenings and at the weekend.  To book an appointment call your practice.

PLEASE HELP US TO HELP YOU

  • Mondays are our busiest day – if something can wait please try later in the week.
  • The phone may be busy at peak periods eg from 8.30am to 9.00am each morning and again from 12:30-1.30pm. Please be patient – don’t blame the receptionist!
  • Request home visits before 11.00am these are specifically for our housebound patients so please try to attend surgery whenever possible.
  • Remember one appointment is for one person only – if you think you may need longer than 10 minutes please ask the receptionist for advice.
  • Please inform us if, for any reason, you are unable to keep an appointment with any member of the practice team. Try to give us as much notice as possible.
  • Inform us of any change in your address or circumstances and make sure we have an up-to-date telephone number.

Group A Streptococcus - Information for families and carers of children

You may have seen reports about a higher-than-usual level of Group A streptococcus (GAS) infections in children this year, and we understand if you are concerned.

GAS is a common bacteria – lots of people carry it without being unwell.

It can cause many common mild infections, including sore throats or scarlet fever, which can be easily treated with antibiotics. 

The information below explains how it is spread, and what to look for when your child is unwell.

How is it spread?

GAS spreads by close contact with an infected person. It can be passed on through coughs and sneezes, or from a wound.

Which infections does GAS cause?

The bacteria usually causes a mild infection, producing sore throats or scarlet fever, which can be easily treated with antibiotics.

What is invasive group A strep?

This is when the bacteria gets into the bloodstream and causes serious illness – called invasive Group A strep (iGAS). These cases are very rare.

Symptoms of mild GAS infections

Symptoms of mild infections include: sore throat; fever; chills; muscle aches; and in cases of scarlet fever, a rash and a white coating on the tongue, which peels leaving the tongue red, swollen and covered in bumps

When to contact us:

– If your child is not recovering after a bout of scarlet fever, a sore throat, or a respiratory infection, and you are concerned they are becoming more unwell

– If your child is drinking much less (50% less) than normal

– If your child has had a dry nappy for 12 hours or more, or shows other signs of dehydration

– If your baby is under three months and has a temperature of 38C, or is three to six months old and has a temperature of 39C or higher

– If your child is very tired or irritable

Call 999 or go to A&E if:

– Your child is having difficulty breathing – you may notice grunting noises or their tummy sucking under their ribs

– There are pauses when your child breathes

– Your child’s tongue or lips are blue, or their skin is mottled/pale

– Your child is floppy and will not wake up or stay awake

– Your child has a weak, continuous, or high-pitched cry

 

Click here to find out more about what symptoms to look out for and how to keep well