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Suggestions and complaints

Our practice is governed by ‘The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009’. If you do have cause for complaint please pick up a complaint form at the reception. Full details are on display in reception.

Our aim is to provide expert and friendly personal health care for you and your family. Your suggestions and ideas are always welcome and if you have any worries or complaints, please contact our practice manager.

Thank you

Complaint Form

Complaints Procedure Leaflet

 

Group A Streptococcus - Information for families and carers of children

You may have seen reports about a higher-than-usual level of Group A streptococcus (GAS) infections in children this year, and we understand if you are concerned.

GAS is a common bacteria – lots of people carry it without being unwell.

It can cause many common mild infections, including sore throats or scarlet fever, which can be easily treated with antibiotics. 

The information below explains how it is spread, and what to look for when your child is unwell.

How is it spread?

GAS spreads by close contact with an infected person. It can be passed on through coughs and sneezes, or from a wound.

Which infections does GAS cause?

The bacteria usually causes a mild infection, producing sore throats or scarlet fever, which can be easily treated with antibiotics.

What is invasive group A strep?

This is when the bacteria gets into the bloodstream and causes serious illness – called invasive Group A strep (iGAS). These cases are very rare.

Symptoms of mild GAS infections

Symptoms of mild infections include: sore throat; fever; chills; muscle aches; and in cases of scarlet fever, a rash and a white coating on the tongue, which peels leaving the tongue red, swollen and covered in bumps

When to contact us:

– If your child is not recovering after a bout of scarlet fever, a sore throat, or a respiratory infection, and you are concerned they are becoming more unwell

– If your child is drinking much less (50% less) than normal

– If your child has had a dry nappy for 12 hours or more, or shows other signs of dehydration

– If your baby is under three months and has a temperature of 38C, or is three to six months old and has a temperature of 39C or higher

– If your child is very tired or irritable

Call 999 or go to A&E if:

– Your child is having difficulty breathing – you may notice grunting noises or their tummy sucking under their ribs

– There are pauses when your child breathes

– Your child’s tongue or lips are blue, or their skin is mottled/pale

– Your child is floppy and will not wake up or stay awake

– Your child has a weak, continuous, or high-pitched cry